Return and Exchange Policy

Refunds, exchanges, and repairs

At vsfactory.cc, we value every customer and want your shopping experience to be the best it can be. To make sure you are happy with your watch, here are our return, exchange, and repair policies.

1. Refund policy

Eligibility

You can return a watch within 14 days of purchase if:

• The watch is original and has never been worn.
• All tags, stickers, and protective films are intact. If the protective film has been removed, we cannot accept a return or exchange, since that breaks our return policy.
• The watch comes with its original packaging, including the box and manual.
• You have a valid proof of purchase, such as a receipt or order confirmation.

Refund process

Contact our customer service team to start the return and send us photos or a video of the watch.

Once approved, pack the watch and all accessories carefully and ship them back with a trackable, insured shipping method. Please use a local courier or EMS only.

After we receive and inspect the returned watch and confirm it meets the return conditions, we process your refund within 5 business days. The refund goes back through your original payment method.

2. Exchange policy

Eligibility

Within 30 days of purchase, you can ask to exchange for a different model if:

• The watch is original and has never been worn.
• All tags, stickers, and protective films are intact. If the protective film has been removed, we cannot accept a return or exchange, since that breaks our return policy.
• The watch comes with its original packaging, including the box and manual.
• You have a valid proof of purchase, such as a receipt or order confirmation.

Exchange process

Contact our customer service team to start the exchange and tell us which model you want instead.

Once approved, pack the watch and all accessories carefully and ship them back with a trackable, insured shipping method. Please use a local courier or EMS only.

After we receive and inspect the returned watch and confirm it meets our exchange conditions, we ship the replacement watch you asked for. If there is a price difference, we either charge or refund the difference.

3. Warranty and repair policy

Warranty

Every watch sold by vsfactory.cc comes with a 1-year limited warranty. This covers manufacturing defects and faults under normal use. It does not cover damage from accidents, misuse, or repairs done by anyone not authorized by us.

Repair process

If your watch needs a warranty repair, contact our customer service team for the next steps.

If your watch is past its warranty, we offer paid repair service. Contact us for a repair quote and more details.

Pack the watch carefully and ship it to us with a trackable, insured shipping method. Please use a local courier or EMS express only.

After we receive the watch, we assess what it needs and give you an estimated repair time and cost, if any.

Our qualified watchmakers handle the repair, and the watch comes back to you in normal working order.

Please note that these policies may change, and terms and conditions may vary. Visit our official website or contact our customer service team for the latest information and specific instructions on returns, exchanges, and repairs. Your satisfaction is our top priority, and we are glad to answer any questions or concerns about your purchase.